fbpx

Workflow: Steps Pet Cleaning Process

"*" indicates required fields

This form has been created to guide and standardize the steps involved in the pet cleaning process at Bright N' Shine. It outlines each stage that our professionals should follow, from departing for the client's location to completing the service. The goal is to ensure that all procedures are carried out consistently, safely, and efficiently, delivering the best experience for both our clients and their pets. By adhering to this workflow, we ensure that every detail is considered, from client communication to the care and attention given to each pet, maintaining the high standards of quality and safety that are the hallmark of Bright N' Shine.
Before you leave your current location, please send a message to your next customer informing them of your estimated time of arrival (ETA).*
Upon reaching the customer's location, notify them of your arrival.*
When meeting the customer, introduce yourself, provide the necessary waivers for them to sign, and take a profile photo of the pet.*
After the waivers have been properly signed, put our special leash on the pet and walk with it to the van.*
Attach the "Do Not Knock" sign to the door to prevent any startling or harm to the pet. Prepare the necessary items for the cleaning process (headlamp, cotton, dental scaler, gloves, and cleaning solutions). Remember to check the "NOTES" section in the system for any important pet-related information that the call center might have added.*
Once everything is ready, swaddle the pet in a special wrap or beach towel. Take a 'before' photo, crop it, and send it to the customer.*
Begin the cleaning process as per the training provided. Upon completion of the cleaning, take an 'after' photo and a cute photo of the pet.*
Check the pricing in the system to determine if any discounts apply or if it's the full price. Send a message to the customer informing them that their pet is ready. Prepare to meet the pet's owner, ensuring that the special leash is securely attached to the pet before opening the van door to prevent any escape. Have the credit card machine ready for payment processing (contact your credit card machine provider for instructions).*
Before collecting payment, personally show the customer the 'after' photo of the cleaning and immediately send it to them. Collect the payment and provide the receipt. After the payment collection, inform the customer about the benefits of scheduling cleanings every 4 to 6 months, offer to reschedule for 6 months, and if possible, request that the customer visit our Facebook or Google page to leave a review.*
Return to the van, perform the necessary cleaning, sterilize the instruments, and ensure all equipment is securely stored to prevent any falls during transportation.*
Access DAYSMARTPET, add the photos of each pet to their respective profiles, close out the ticket, and if the customer agreed to reschedule in 6 months, proceed with the rebooking. (Refer to YouTube tutorials for guidance on how to use the DAYSMARTPET system).*
MM slash DD slash YYYY
This field is for validation purposes and should be left unchanged.

Franchise

Technician

Sales Team

Referal Program

Marketing

Non-Anesthetic Cosmetic Dental Cleanings
Safe – Affordable – Convenient